Welcome to Dhokra.in. Dhokra.in provides its services to you subject to the following conditions. If you visit or shop at Dhokra.in, you accept these conditions. Please read them carefully. In addition, when you use any current or future Dhokra.in service or visit or purchase from any business affiliated with Dhokra.in, whether or not included in the Dhokra.in website, you also will be subject to the guidelines and conditions applicable to such service or business.
When you visit Dhokra.in or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dhokra.in or its content suppliers. The compilation of all content on this site is the exclusive property of Dhokra.in. All software used on this site is the property of Dhokra.in or its software suppliers.
Dhokra.in grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dhokra.in. You may not use any proprietary information (including images, text, page layout, or form) of Dhokra.in and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Dhokra.in’s name or trademarks without the express written consent of Dhokra.in. Any unauthorized use terminates the permission granted by Dhokra.in. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dhokra.in so long as the link does not portray Dhokra.in, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dhokra.in logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Dhokra.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Risk of loss
All items purchased from Dhokra.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Dhokra.in and its affiliates attempt to be as accurate as possible. However, Dhokra.in does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Dhokra.in itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on Dhokra.in, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Dhokra.in.
The prices displayed on this site are quoted in U.S. Dollars also. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
All of Dhokra.in orders are shipped door-to-door from our warehouse in Bhubaneswar, Odisha, India to your provided shipping address via First Flight. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days.
Shipping destinations offered by Dhokra.in for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.
First Flight will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call First Flight Customer Service at their local number and quote your tracking number to trace your package.
Exchanges, returns and refunds
Dhokra.in will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 30 days of receiving your order. We will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.
All of Dhokra.in’s products are handcrafted. The subtle variations in color, texture and finish are intrinsic to handmade products.
Colors: We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Disclaimer of warranties and limitation of liability
This site is provided by Dhokra.in on an "as is" and "as available" basis. Dhokra.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Dhokra.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Dhokra.in does not warrant that this site, its servers, or e-mail sent from Dhokra.in are free of viruses or other harmful components. Dhokra.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
You agree to defend, indemnify and hold Dhokra.in and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
By visiting Dhokra.in, you agree that the laws of India, under the jurisdiction of the District Court of Khurda, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Dhokra.in or its affiliates.
Any dispute relating in any way to your visit to Dhokra.in or to products you purchase through Dhokra.in shall be submitted to confidential arbitration in Bhubaneswar, Odisha, India, except that, to the extent you have in any manner violated or threatened to violate Dhokra.in’s intellectual property rights, Dhokra.in may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site policies, modification, and severability
Head Office: 294, Saheed Nagar, Bhubaneswar, Odisha, India
Tel: +91-674-3073613, Fax: +91-674-3073666, Email: email@example.com